Shipping/Delivery

What is the cost for delivery?


Ground delivery prices can vary depending on time of year and courier availability. GENERAL ESTIMATES ARE AS FOLLOWS: under 50 miles - $150.00 up to 200 miles - $250.00 up to 300 miles - $350.00 over 300 miles - $450.00+ Air delivery prices: under 300 miles - $300.00 under 500 miles - $350.00 up to 1000 miles - $450.00 over 1000 miles - $500.00+ ~prices for air delivery may vary if a pet nanny is required due to summer months in certain regions of the US.. Such as: CA, AZ, UT, CO, NM, NV, TX, and potential others not listed~




What comes with the puppy when I receive delivery?


GROUND - Free puppy package listed on puppy packages page. AIR - Puppy will come in a kennel. You will receive additional components of free puppy package in USPS mail within 2-5 days of receiving your pup unless on a waiting list. It is a choking hazard to send anything with the pup besides food, absorbant material, and health certificate.




What do I need to pick up / receive my puppy?


AIR - You will need your ID, and airway bill number which is provided once payment has been received and flight has been booked. GROUND - If you receive via ground shipping there is nothing you are required to have. We need your full name, address, and the courier will snap a photo with you and your pup to verify delivery!




What options do you offer for delivery?


We offer delivery via 2 options GROUND - A delivery driver (courier) will drive from us to your front door for a flat rate. This is generally only reccomended up to 500-800 miles. Availability depends on time of year and availability of the couriers. AIR - We use United's PetSafe program as well as Delta. Both are temperature controlled, pressurized, and the pup is always closely monitored and checked on during flights and layover. Each puppy that is booked for flight can be tracked along their journey. Puppies travel within specialized compartments that are pressurized the same as passenger cabins. Puppies also recieve gentle handling in climate controlled vehicles and puppies are never in temps higher than 80 degrees F for longer than 40 mins.




How long does delivery take?


After the initial deposit the customer has 5 days to pick up / recieve their puppy via delivery. GROUND - This process is much longer depending on the distance the courier will be traveling. Once they leave us it could be delivered same day or 2-3 days (if over 1500 miles). AIR - Once a flight is booked it only takes a few hours to arrive via flight to you. Generally we try to schedule all flights within 5 days of purchase. Due to restrictions, cancellations, etc it could take an additonal day or two to find best options to you.





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